Vance & Vickers Comfort - Terms and Conditions

Folded white linen bedding on a wooden bench in a calm bedroom — Clear terms, calmly written

Soft cotton sheets arranged on a neatly made bed beside a bedside lamp — Before you order

Read before buying

These terms explain how orders, payments, delivery, returns, and your customer rights work.

Stack of supportive pillows in cotton covers on a pale upholstered bed — Choose with confidence

Finished mattress in a bright Derry bedroom with natural morning light — Products and details

1. Orders and contracts

Product descriptions, prices, and availability are shown on the website and may change without notice. Your order is an offer to buy. We accept it when we confirm dispatch or send written acceptance. We may decline an order where stock, pricing, or payment information is plainly incorrect, and we will explain the next step.

Close view of woven cotton bedding showing a fine, even fabric texture — Materials matter

"The order details were easy to follow, and the care guidance was genuinely useful."
— Zantia Glendening

Textured duvet folded over the corner of a simple bed with blush linen — Made for everyday use

2. Prices and payment

Prices are shown in pounds sterling. Payment must clear before goods are sent. Any delivery charge is displayed before checkout.

Linen pillowcase and folded sheet resting on a bedside table in a warm bedroom — Small details count

Carefully packed bedding parcel on a hallway table ready for delivery — Packed with care

3. Delivery and risk

We deliver to the address entered at checkout and provide the delivery estimate shown with your order. Tell us promptly if a parcel arrives damaged or an item is missing. Responsibility for the goods passes to you when you, or a person you nominate, takes physical possession of them.

Crisp fitted sheet corner tucked neatly over a mattress in a soft pink bedroom — Settle in well

"I knew where I stood on delivery and returns before I placed the order."
— Eilish Asibey

4. Returns

Consumer cancellation rights apply to eligible online purchases. Items should be returned unused, clean, and suitably protected, subject to lawful exceptions.

Sunlit bedroom window above a neatly dressed bed with pale blue bedding — Room to rest

Close-up of a carefully finished pillowcase seam beside folded bedding — Quality you can see

Neutral bedding layers styled on a low bed in a quiet, uncluttered room — Rest made simple

5. Your legal rights

Nothing in these terms limits rights that cannot legally be excluded, including protections under UK consumer law.

Linen bedspread draped across a double bed in a softly coloured guest room — Comfort, clearly described

Bedding care label beside folded fabric on a clean work surface — Care information

"The return information was straightforward, which made choosing bedding feel easy."
— Palne Doddamane

6. Updates to these terms

We may revise this page when our service or the law changes. The version shown when you order applies to that purchase.