Vance & Vickers Comfort
Folded white linen on a wooden bedroom bench beside a softly lit window
Your privacy matters
Fresh cotton sheets layered across a calm bedroom in Derry with warm morning light
Clear information
Close view of a neatly made bed with a pale duvet and textured pillow
A quiet approach

Vance & Vickers Comfort

Privacy Policy

This policy explains how Vance & Vickers Comfort collects, uses, stores and protects personal information when you browse our site, contact us or buy bedding and mattresses.

Sleep news and product updates. You can unsubscribe at any time.

Stack of supportive pillows in cotton covers arranged on a cream bedspread
Made for comfort

Policy guide

Use these sections to find the detail you need. The policy applies to visitors, customers and people who contact our team.

Small bedside table with a reading lamp, folded blanket and notebook in a Derry home
Thoughtful details
Natural linen fabric showing a fine woven texture in soft blush and cream tones
Simple materials

Information we collect

We collect details you provide when you place an order, request help or sign up for updates. This can include your name, delivery address, email address, telephone number and order information. We also receive limited technical data, such as device type and pages visited, when cookies or similar tools are enabled.

Duvet corner turned back to show a crisp cotton sheet in a softly decorated bedroom
Restful mornings
Warm bedside lamp illuminating a made bed with a blue-grey throw and cotton pillows
Gentle light

How we use it

We use personal information to process orders, arrange delivery, answer messages and maintain accurate records. We may also send relevant updates where you have chosen to receive them. Our legal grounds include contract, legal obligation, legitimate interests and consent.

Crisp sheet folded into a neat square on a pale pink linen surface
Carefully prepared
Close detail of a supportive mattress edge beneath a clean white duvet in a bright room
Sound support

Sharing information

We share only the details needed to run the service. Delivery partners receive address and contact information, while payment providers handle transaction details through their own secure systems. We may use trusted website, email and hosting suppliers. They must protect information, follow our instructions and keep it only for the agreed purpose.

Cotton pillow with a stitched edge resting against a neutral upholstered headboard
Softly considered
Woven laundry basket holding clean white bedding beside a sunlit bedroom chair
Freshly cared for

Cookies and analytics

Essential cookies help the site work and remember basic choices. Optional analytics cookies help us understand which pages are useful. You can adjust cookie settings in your browser. Blocking some cookies may affect site features.

Closed book and ceramic mug on a bedside table next to neatly arranged pillows
Room to switch off
Close view of precise stitching along a pale duvet cover on a made bed
Quiet precision

Keeping data safe

We limit access to personal information to people and suppliers who need it for their work. We use suitable technical and organisational measures, review access and respond to suspected incidents. No online service can promise absolute security. We keep information only as long as needed for its purpose, including accounting, customer service and legal requirements.

Bright bedroom dressed with layered linen bedding and a low wooden headboard
Calm by design
Envelope pillowcase detail showing a clean seam and soft woven cotton fabric
Everyday ease

Your UK GDPR rights

You can ask for a copy, correction or deletion of your personal information in certain circumstances. You may also object to some processing, request restriction or withdraw consent. Contact us using the details below. We may need to verify your identity before responding.

Soft curtains open beside a neatly dressed bed in a peaceful neutral bedroom
Morning privacy
Textured blanket folded at the foot of a white bed beside a pale upholstered chair
Layered comfort

Contact and complaints

For a privacy request, email [email protected] or write to Vance & Vickers Comfort, Tullymore Road, Derry/Londonderry, BT47 3DQ, United Kingdom. We aim to respond within one month, subject to lawful extensions. If you remain unhappy, you can complain to the Information Commissioner's Office. This policy was last reviewed on 21 February 2025.

Finished double bed with white sheets, blush cushions and a folded throw in a quiet room
A considered finish
Neatly folded pile of linen bedding in muted rose, cream and blue-grey shades
Soft layers
Made bed positioned near a tall window with daylight falling across natural bedding
Light and quiet